A nice mobile phone. Especially the exterior. The UI could use a
workover. It is just something with the menus being in the wrong place
and the need for pushing too many buttons to do the simple stuff.
During the first 3 hours of use I found at least 6 bad design decisions.
Didn't the developers
care or are they really that stupid?
My next phone will be one where I can check out the source from CVS! |
|
| Desperately trying to solve the "120 seconds disconnect issue" I wrote
a mail to Sony Ericsson customer support: |
Hi,
I have a problem with the T610 and GPRS. I use Linux and dial the
number *99***n# (where n is the CID of the connection settings in
the phone. It works fine (I can browse the Internet etc.), but after
120 seconds the connection is diconnected.
I have tried with a friends T610 (he does not have this problem).
Using his phone I experience the same problem: disconnect after
120 seconds. My friend uses Microsoft Windows and I use Linux.
My Linux works fine using the internal modem in my laptop. The
disconnect happens regardless if I'm sending or receiving
data.
This must be a Linux/T610 issue. I have searched the Internet and
could not find anything on this problem?
Could you please tell me the initialization string send by Windows
when making GPRS calls? I could then try this as part of my Linux
setup.
Best regards,
Peter Favrholdt
|
| Here is the answer I got two days later (2003-12-05): |
Dear Peter ,
Thank you for contacting Sony Ericsson Customer Care Center.
Sony Ericsson cannot guarantee any functionallity to the Linux
operating system and can therefor not help you with your problem.
Please refere to any support for Linux or try to install the phone
modem on a computer with Window operating system.
Best regards,
/Linus
|
Customer support don't support Linux?
My next phone will run Linux goddammit! |
|
| I wrote them again: |
Hi,
Please forward my initial request to somebody at Sony Ericsson who knows
about this, e.g. a field test engineer on T610.
My request: to get to know if there is any special initialization
strings used in the Microsoft Windows connectivity pack, e.g. ATxxx in
order to disable the 120 seconds auto-disconnect feature.
Thanks!
Best regards,
Peter Favrholdt
|
| And believe it or not, this time I got a very similar answer (note the
mispellings) two days later (2003-12-16). This time it is Fredrik and
not Linus who answers and I'm not a customer anymore but only a
consumer: |
Dear Consumer,
Thank you for contacting Sony Ericsson Customer Care Center.
Sony Ericsson cannot guarantee any functionallity to the Linux
operating system and can therefor not help you with your problem.
You can find an AT reference guide at www.ericsson.com/mobilityworld
Best regards,
/Fredrik
Sony Ericsson Customer Care Center
|
|
Anyway quite nice of Fredrik to give me a link to an AT reference
guide. But it didn't help me solve the "120 seconds disconnect issue".
|
|
After this I wrote a mail to them which was not so polite: |
Hi again,
Please read my comments below:
Sony Ericsson Customer Care Center wrote:
> Dear Consumer,
I guess I am a Developer and Customer. What do you mean by "Consumer"?
> Thank you for contacting Sony Ericsson Customer Care Center.
Thanks for not answering my questions.
> Sony Ericsson cannot guarantee any functionallity to the Linux
> operating system and can therefor not help you with your problem.
I am not asking you to guarantee anything. I'm asking about what AT
initstring the windows connectivity pack sends to the phone when
initiating GPRS. This has to do with windows not linux!
> You can find an AT reference guide at www.ericsson.com/mobilityworld
Thanks, I'll take a look at that!
Best regards,
Peter Favrholdt
PS: you cannot continue to ignore the Linux operating system. If you do:
a lot of people (consumers, customers, developers, whatever) will ignore
Sony Ericsson. I'm confident this is not what you want.
|
Strangely, I haven't got a reply. Maybe they're still working on it:-)